Contact & Support

Common app issues (like crashes, loading problems, missing features, or sync issues) can usually be fixed by:

Checking your internet connection

• Make sure you have an active connection (WiFi, 3G, 4G, 5G, LTE).
• Ensure your WiFi router is on and nearby.

Restarting your device

A quick restart often clears things up.

Updating the app

• Visit your device’s app store.
• Go to your profile or settings.
• Update the app to the latest version.

Restarting the app

• Force-close the app and reopen it.
• Close other unnecessary apps running in the background.

Updating your device software

• Open your device settings and install any pending system updates.

If you're still having trouble, feel free to contact us—we’re here to help!

If you're running into account issues, just email us at . Include your email address or username so we can help you faster.

In some of our apps, you can create an accoun. For example, Coupled, Love Notes, 2 Truths 1 Lie, Gossip, and NoCap!. To delete your account, just open the app, go to your account settings, and select the delete option. All your data will be permanently removed.

For all other apps, simply uninstall the app. Most of our apps store data locally on your device and don’t save anything to the cloud.

No problem! You can manage or cancel your subscription through the app store on your phone.

Use the link below for your device:

• Cancel on the App Store
• Cancel on Google Play

Make sure to cancel at least 24 hours before your next renewal to avoid being charged.

We understand! Apple and Google handle all payments, so refund requests have to go through them.

If you were charged, it probably means the cancellation didn’t go through in time. You can request a refund using the links below:

• Request a refund from Apple
• Request a refund from Google Play

We wish we could do more directly, but their systems don’t give us access to payments or refunds.